Monarfon, 35 Bay View Road, Benllech, Benllech, Isle of Anglesey, LL74 8TT

We arrived on Saturday afternoon and found the property to be dirty with cobwebs and spiders in most corners of the rooms. The mugs and glasses in the cupboards were dirty. The window recesses in the lounge and dining room had black mould. The rear patio door would not lock so the house was not secure; I do not accept that a broom handle is adequate security for my family and my belongings and I?m confident that an insurance company would not accept this either. The bedroom walls and ceilings had mould as well as the window recesses. The single room still had dead insects and dirt on the window sill. The bin still had a used earbud in it. I felt that the mould was a health risk and the lack of security meant that I could not stay in the property. I called Sykes to advise them and they told me that they would contact the owner. In my opinion, the house needs an awful lot of work to make it a habitable and enjoyable holiday house. I expected a clean, secure place to stay but this property fell far short of the mark. The property owner has offered me less than 30% of my booking price as compensation when contacted for a full refund. I feel that a full refund is a reasonable request for a cancelled family holiday. I was in the property for less than an hour and this time was used to gather photographic evidence of the poor state of the property and to contact Sykes. The photographs on the site appear to be at least five years out of date.

The only positive thing that I can say about the property is that the en suite was the only clean room.

My family were devastated as we got back in the car to drive home. I have now read other reviews which prove that the property owner was aware of the unsecured patio door and the dirty state of the property.

Plus sides are the great location and size of the property, enclosed garden, comfortable beds and nice showers. We had a lovely holiday despite the disappointment we felt when we arrived at the property.

Negatives are the general neglect of the garden and property, cobwebs and spiders everywhere, rotten windows, the patio door has to be locked with a piece of wood! Generally the kitchen needs a good clean, there was disgusting ' gunk' around the kitchen sink. We gave the kitchen surfaces, plates, cups etc a good clean before we felt comfortable to cook anything. There is no kerbside appeal, whoever took the photos for the website did an amazing job!!!

A fantastic holiday in a really lovely house. Superb location, just a short walk to a lovely sandy beach, large enclosed garden, and nice decked area to watch the sun go down with a glass of wine. The house it really warm and cosy, any contrary to the previous review found, we found the cleanliness to our expectations and no bad smell.

Monarfon Cottage Anglesey

My wife and I were due to stay at Monarfon Cottage between March 7th and March 14th 2020 with our five year old Tibetan Terrier Flo.

As we approached the cottage we noticed that the house next door is in a dilapidated state and does not create a good impression. There is not a lot the owners of Monarfon can do about that but it definitely is an off putter.

As we entered the cottage we noticed a strong smell of ?drains?which was coming from the down stairs toilet and bathroom area. On investigation, this area is badly in need of ref