2 Station Cottages, Station Road, Primrose Valley, Filey, North Yorkshire, YO14 9TE

Holiday complaints

I have just spent the week at Station Cottages booked through Skye?s.

The property is advertised as 4 star. According to Sykes ratings this means it should be of excellent standard throughout the property.

However it was not clean, with cobwebs full of flies, a dirty teapot with wood inside it, dirty taps and the bin had no lid. The furniture and kitchen cabinets were tired and the chairs in the conservatory were ripped as were the sheets covering the chairs.

The property is advertised as having parking. This was something on our essential list and our search engine was filtered to parking only. This property does not have parking. There is space outside the property on the roadside which anyone can park on and infact the sign at the steps to the property states park here to use the crossing phone. Parking should be a safe place to park my car and not somewhere that tractors are passing. I feel that guests are being mislead by this false description and I almost parked at number one as they had a drive way when we first arrived. This needs to be changed on the description to off road parking.

The property does not state that it is about 100 metres from a level crossing which is in operation from 7:15an and woke us all up every morning.

There was 1 toilet roll in the main bathroom and half a used roll in the toilet downstairs which had no towel.

It was dangerous to get off the bunk bed as have to avoid the bedside table which was right next to it and one of the metal steps was faulty and rotated. Not ideal and dangerous for a 7 year old.

The light circuit didn?t work in kitchen.

There was no full length mirror in the property, one small mirror in main bathroom, a small mirror main bedroom not near a plug so it was not easy for everyone to get ready.

There is very little storage for clothes aka two of the bedrooms have no wardrobe (held closed by an elastic band) and just a small chest of drawers in the 2 other bedrooms which is difficult to access in the double bedroom due to the bed.

There was expired beer cans in cupboard in the downstairs toilet and rusty cosmetics in bathroom cabinet which had gone out of date years ago.

The property is for 6 but the table was for 4 people and it was very cramped. Couldn?t access the dishwasher or toilet if at the table.

There were no egg cups and on the whole not very well equipped compared to other properties.

Very little flow on hot tap in the bathroom.

There were no finishing touches such as welcome biscuits, dishwasher tablets etc which are common in 4 star rated properties from experience.

There was broken glass on the patio which was alarming with 2 small children.

I took photos of some of the above complaints and sent them to the owner and Syke?s when I made a complaint the day I got home.

Syke?s told they would contact the owner and then I was informed that nothing was going to be done about it. I wasn?t even offered an apology. Therefore it is apparently acceptable to charge people for a 4 star property, with false advertising and dangerous equipment.

I would not recommend this property at all. We were the first people to stay at the property so unfortunately couldn?t read any reviews. I won?t make that mistake again!