The Lodge, 49 High Street, Snainton, North Yorkshire, YO13 9AN

We arrived for a week over summer and were initially pleased with the lodge. The garden is huge with plenty of space for the kids to run around and a nice warm hot tub. No BBQ though so if you want BBQs you will need to take your own.

Theres a big, well equipt kitchen which was nicer than the online pictures and x2 reasonable sized seating rooms. x1 bathroom on the first floor is huge, modern and has a lovely shower, theres another bathroom on the ground floor too which is smaller but adequate. The problem for me comes with the bedrooms. Theres one nice triple room but the rest are tired dated and need a little TLC, the worst thing of all is that in the majority of the bedrooms the windows dont open. Its ridiculous, it was belting hot and we couldnt even open a window to get any air flowing, the windows are covered with a secondary pane which we looked to remove however as the sash windows are painted shut this did not solve the problem and we could not open any windows upstairs ( with the exception of one room which had an opening window) It was stifling and spoiled the whole stay for me. I did pop to york to buy a fan but without an opening window its purpose and use was limited.

Great location though but i would avoid staying here in the summer as its just far too mafting !

he House:

Positives:

In the main a beautiful house and garden, nice hot tub and kitchen

Negatives:

dining room only has 15 chairs, had to use garden furniture to seat all my guests, despite confirmation from owner and his insistence that there were enough when I reported to him (I spent 20 minutes looking for chairs following his message)

Kitchen has only got 6 wine glasses (despite confirmation from owner ahead of time that there were enough for all guests), when reported to owner he suggested buying some and being reimbursed. Luckily one guest had not set off so brought from home.

Kitchen only supplied with 2 tea towels, not enough for 17 adults

Kitchen only supplied with 3 bin bags, not enough for 17 adults.

Annex shower room and loo very dingy

First floor front bedroom has no doors on the wardrobe, looks awful

First floor twin room blind won't open

Small first floor double no bulbs in bedside lamp

Second floor bedroom doors do not close, including the linking door. Not at all appropriate to let as separate rooms for adults.

Second floor double has had what looks like a leak, the ceiling has been patching painted in a different colour paint - it looks appalling.

Bulb missing in second floor double light fitting

Second floor twin blind gets stuck closed.

Second floor bathroom door gets stuck closed, 3 instances where my guests were unable to get out.

Second floor bathroom sink hot tap is broken on sink, came completely off when used spraying scalding water over the room and my husband then latterly me when I went to help secure it back in place. Was obviously not right from the start so had been deliberately left in that state.

House was Cold - Lists a wood burning stove as a facility, but on arrival the extensive in house information states that you have to bring your own wood (not exactly 5* luxury) or order in advance at a premium price. This is not detailed in any literature nor was I offered this ahead of arrival.

Had to chase and chase the owner for every detail in the month leading up to my booking - no at all a luxury experience.

For £1700 plus fees for 2 nights I expect close to perfect, this house is nowhere near.

Sykes service:

Appalling customer service; I have had to chase every single detail multiple times, standard emails contain contradictory information to the app, staff give contradictory information to both. Staff have sent rude responses to my requests and this is only after repeated emails asking the same thing. It was so upsetting and stressful.

I have tried to resolve this with them, before posting online, for the last 2.5 weeks but their latest response is that because they cannot contact the owner (!) they cannot address any of the complaints, so they are done. No Apology just a £50 voucher which doesn't even cover the fees!

Disgusting - avoid using this company!

This house was nothing short of wonderful. It house 11 of us in comfort and the kitchen was brilliant. Plenty of parking and the garden was wonderful for the hot summer we've had. Really enjoyed the hot tub too in an evening! The only thing was there was only one standard size fridge freezer which between all guests was quite a squeeze. Still I cannot recommend this Manor highly enough, we'll definitely be rebooking!

Great house, spacious spotlessly clean. Had a fabulous Weekend celebrating our Daughter in Laws birthday. Great kitchen where we spent a great deal of time socializing, eating and having the odd drink or two. Dog friendly place with excellent gardens and a Hot tub. Good spacious bedrooms nicely presented and plenty of bathrooms. 2 excellent lounges plenty of space for relaxing, reading playing games. reading or just having a snooze. Local amenities close with a small convenience store and Chip shop nearby. Local Pub 2/3 mile away The Coachman Inn. Thanks Gre

We 15 people stayed from a Friday to Monday and what a wonderful place! We are a spread out family who don?t meet up too often so this made a perfect weekend.

The house is very grand and the rooms are of large proportions, decorated well, comfortable and warm. We rattled round inside with plenty of space. We loved the kitchen which was large, square and well equipped and improved only by the food we consumed. Outside, the garden to the rear was extensive and beautifully laid out. Parking was good for 5 cars and a little constrained for our 6, but this was n

We wanted a big property that would allow loads of family, including kids from 3 to 11, and a couple of well-behaved dogs. The Lodge was just what the doctor ordered.

The property is very easy to find, especially when the owner texts you a confirmation and some information which tells how the sat navy will send you a short distance away from the property! The keys were exactly where we told they would be. First impressions? Wow, how big the place is; huge kitchen with a central island which seats about eight, massive fridge and massive amounts of good qual

We wanted a big property that would allow loads of family, including kids from 3 to 11, and a couple of well-behaved dogs. The Lodge was just what the doctor ordered.

The property is very easy to find, especially when the owner texts you a confirmation and some information which tells how the sat navy will send you a short distance away from the property! The keys were exactly where we told they would be. First impressions? Wow, how big the place is; huge kitchen with a central island which seats about eight, massive fridge and massive amounts of good qu