Y Bwthyn, Crafnant, Llanbedr, Llanbedr, Gwynedd, LL45 2PH

We stayed in cottage early Sept for a week, prior to our leaving home contacted the owner who told us about electric problems, which had to be sorted, hence no electric on the Tuesday, we had to leave the cottage open to the electrical contractor, which we were not happy about, also told no WiFi but would leave sons password for us, this was not done, also about contaminated water, but left 2x5 litre bottles for us, but boiled water was used for everything else. The son was not too happy about giving us his password, which could only be used in the upstairs window ledge, nowhere else in the cottage. Did not feel homely at all, very cold due to there being no extra furnishings in the cottage, which we could understand due to the virus, but on our next cottage the following week, it had everything. This cottage was not up to standard, we have used many cottages around the UK and this one certainly rates the lowest. Did not meet the owner at all, very isolated, no mobile phone signal, hence no contact if there was an emergency. Did not feel it was a working farm which we had looked forward to.

I booked this cottage via the Sykes holiday cottages website 2 weeks prior to my holiday. The day before I was due to arrive at the cottage, I contacted the owner on phone to arrange to pick up the keys. She told me then that there were a couple of issues with the property - one was that the water supply at the property had been deemed unsafe by the council due to the presence of enterococci, therefore it could not be used to drink but was safe to use for other purposes. She told me that she was taking all the measures advised by the council, but that the water was safe to use if boiled, and that she would leave 10 litres of bottled water for me to drink. The second issue was that there was no wifi at the property (it was advertised as having wifi), and that it would be set up on the 5th day of my week long stay there.

When I arrived at the property, I read the council notice about the water supply, which stated that it could not be used for food preparation or cleaning teeth - which was a great inconvenience as it meant fruit and veg could not be washed at the tap, nor could I clean my teeth at the tap. I would have to boil water, leave it to cool, then use this to wash food items or carry it upstairs to clean my teeth, which was not what I had expected to be doing on holiday. I also found that there was 4 litres of bottled water left at the property, rather than 10.

Finally, I found that not only was there no wifi, there was absolutely no mobile signal in a 3 mile radius of the property, and there was no landline either, leaving no means of communication at all in an emergency.

The next day I expressed my unhappiness to the owner about these issues, and asked for a partial refund in view of the inconveniences. Her reply was that she had informed me about the issues beforehand and she saw no reason why she should make any concessions to me. I got no reply when I pointed out that she had not informed me of the issues before I had paid for the non-refundable booking. She did provide extra bottled water when I pointed out that 4 litres was not adequate for a whole week.

service was great area was very quite some fancey driveing required

very nice plenty of room, kitchen well set out

anchor pub was the best place for food out of the two pub,s

the walks /the view,s/and driveing around the country side narrow road,s only wide enough for one car great would do it all over again.

We were greeted with welsh cakes they were scrumptious. Although we were told the water was from a spring and may be discolored, we could taste nothing different to our own tap water. we felt that we were catered for in every way and would recommend this cottage to any one and everyone.

We would like to say a really big thank you to the owners,they did us proud.

The cottage is located 3 miles from Llanbedr, down some narrow country lanes, it is off the beaten track really quiet, it is also very cosy and warm. Brian & Patricia Farthing / Alan & Julie

The cottage is located on a 500 acre sheep farm in the middle of Snowdonia.It is attached to the farmhouse. The farmer and his wife are lovely people and invited us in to the farm several times. The cottage has 2 bedrooms, a log burning fire in the living room and a fully fitted kitchen/diner.

The nearest village is 3 miles away along a very winding road that is single track for about 2 miles.Harlech is a short drive away and the towns of Porthmadog and Barmouth are worth a visit.The roads to all these towns has spectacular views.All in all we had an differe