DO NOT book or attempt to book this property. Ms Munro - Smith totally neurotic and unhelpful and does not appear to want to allow the house to be used by guests!
I had booked this for my sister's
hen weekend and filled in the plethora of forms sent to me, details of all the guests, contract of house rules etc... sent cheques for the stay and the large deposit. I tried to arrange to leave a little later than the 10am on the Sunday - asked to leave by 1pm and offered to pay another £75 to allow a second cleaner to come in as Munro - Smith told me it took a long time to clean and could not be done in time if we left later (on the calendar the house was not occupied for the rest of that month let lone the day of our departure!) I was told I could leave at 1pm only if we paid for another full night (around £450). I also queried the large deposit being wary of the previous reviews with large chunks of deposits being withheld. She got very agitated and in the end I sent a cheque post dated for the day we left stating I wanted to meet her for the check out. Having had confirmation of the booking 2 weeks prior to the stay I e mailed her to get final access details to be told she would post the forms and cheques back as she did no want us to stay!! She knew this was an important weekend for my sister and seemed to take pleasure in causing anxiety. However, we found another lovely property actually better placed for Newmarket and Cambridge run by a very helpful couple and had a fabulous weekend. DO YOURSELF A FAVOUR AVOID THIS LADY AT ALL COST AND OK ELSEWHERE.
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My Cottage Holiday Ltd, Home Farm Cottage, Knowle, Braunton, Devon, EX33 2LY, Company No. 09974415,