Trem Y Don, Cwm yr Eglwys, Dinas Cross, Dinas Cross, Pembrokeshire, SA42 0SL

Nice cottage and great location but let down by a lack of TLC and poor standard of cleaning. One of the bed sheets clearly unwashed when we arrived. It was grubby and sandy. Our daughter had to make do by doubling up on duvets the first night while we washed the sheet. The standard of cleaning elsewhere was poor too. The floor had not been washed and the kitchen area smelt strongly of dog. One of the baths hadn't been cleaned and anywhere not completely obvious was thick with dust and grime. There wasn't even any hand soap provided in the bathrooms.

Our other complaint was that even in a sunny May week (still down to 8 degrees at night) the place was cold due to thick walls, hard floor and small windows. The heating was locked out (a cheek when proudly dvertised as having underfloor heating!). It would only have needed half hour in morning and evening to take the edge off but clearly those staying not welcome enough to be trusted with this. The hard floor that could have been heated was freezing cold so bring some warm socks even in summer. There is an open fire and 2 lecky heaters in a bag that we didn't use, so you are not going to freeze. It's just not very honest.

Instructions really limited too. What to do with bins, recycling etc. No idea.

On the positive side it's a decent sized place and really well equipped. Location is perfect and outside space really pleasant. If it was clean and heating not locked off then this would have been a 5 star review.

One more thing. Don't you think strange that no reviews here. Have Sykes UPDATED the title so they can lose them all? Also few if any recent reviews in the visitor book. And only 4 on Sykes website!! We didn't even bother putting review there as suspect only the decent ones that don't complain of poor cleaning make the cut.