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Self Catering Reviews for Suntrap Hideaway

Average rating: (1 reviews)

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Suntrap Hideaway, Aveling Parc, Chapel Hill, St Austell, Cornwall inc Scilly, PL26 7HG

Description of the holiday cottage

Suntrap Hideaway is excellent for going on holiday in St Austell and is a 2 bedroomed holiday property, accommodating 4 persons and provides internet access. You can find previous guests opinions for Suntrap Hideaway in St Austell here as well as photos and details with minimum prices from £291.

Best Features

Sleeps: from 1 to 4

Pets: Yes

Contact Details

Contact Name: Sykes Cottages

Telephone: 01244 746200

Email Agent or Owner

Reviews

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1 of 2 people found this review helpful
Recommended?   Date of visit: 03/2021
Cottage Review:  

We visited suntrap hideaway for a week in 2020 just after lockdown ended. 5 ticks with sykes cottages. We were not informed about the building work. Next door new cottage was being built so immediately outside our cottage was dug up slabs, mess and cables. Builders inside with vans and we were greeted with a portable toilet on the car park. Had we of been warned we would of cancelled as soon has special needs and doesn't cope with noise or strangers. Lots of other niggles too. And furniture in brochure was different, inadequate dining table and broken chair, was different on website before and replaced after our visit as new photos since then. Building work from early morning at back of cottage too though this wasn't owners fault. Dirty shower curtain and no toilet seat lid!!! We cut holiday short and wanted a refund. Awful customer service from sykes, no written reply to a formal complaint. Some partial refund was paid to me without me being informed. Everyone else who had visited seemed to have decent furniture and no builders so I can see how this was a nice quiet place, sadly we didn't have the same holiday as sold hence request for refund. It would of been polite for sykes to reply, but as they didn't we won't book with them again.

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Review Added by: Review Added: 05.03.2021
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