Penny Cottage, 8 Pound Lane, Heacham, Heacham, Norfolk, PE31 7ET

We stayed in this cottage in the first week of August. We arrived on the Friday evening and found the cottage to be dirty: the bathroom bin had not been emptied from the previous residents, a tooth paste stained glass was left on a filthy glass shelf in the bathroom, the fridge was dirty, the kettle splashed with stains, filthy light switches, black dust on the bathroom radiator, furry dust on the light fittings and curtain rails, filthy cushions and filthy sofa with ingrained dirt. I rang Sykes cottages straight away, they tried contacting the owner via email/text/phone and despite me contacting them every day, the owner didn?t respond until Tuesday, clearly not concerned. Despite much toing and froing I was only offered a �50 refund and told that the sofa was to be replaced! The street is opposite social housing which isn?t a problem in itself however the neighbours were often found to be shouting and arguing in the street about who has hit whose son! The nearest beach is a good 20 min walk not 10 mins as advertised and we walk at an average pace. I would not recommend a stay here and would not recommend Sykes cottages as they absolve all blame onto the owner, they could have refunded their booking fee and being more proactive in contacting us.

A lovely place to stay. The owner has taken great care to provide everything you need for a comfortable stay in the house. It was spotlessly clean and very very comfortable. It was warm, cosy, very quiet and with a perfect car parking space and a lovely private garden.

The interior was lovely and the bedrooms spacious.

A lovely quiet village, with all the amenities within walking distance, including a brilliant dog friendly beach.

Apparently I am the first person to complain about this cottage. We visited in early May before the start of the season and it has taken me this long to write the review because I was waiting for a response from the owner. On first site it looks amazing, unfortunately that is not the case. The laminate floor in the dining room is all loose and pinches your feet when you walk on it. The furniture is dirty and covered with fleeces, the cushions are a disgrace. The oven is dirty and the pans are so grim we had to cover them with foil. The second bed in the twin room is more like a camp bed and the pillows had no protectors on and were dirty. The conservatory furniture was not as advertised and of a very cheap make. They stairs were so very steep with a dangerous bottom step. There is no back entrance to bring dogs through and the notes relating to the property are wrong. But hey the shower room was great!! I have provided Sykes with photographic evidence and I am being told that they can not get hold of the owner to discuss this but they are still renting this property out at a high rate.

We had a really enjoyable week in this cottage, it is in a great position, everything you need is in walking distance, shops, pubs, restaurants, brill!! The cottage itself is on a quiet street and is warm and cosy, it is extremely well kitted out and is a real home from home, the sunny conservatory is lovely to relax in. The garden is ideal, not overlooked and completely enclosed. All in all a great place to stay to enjoy North Norfolk.

Just had a weekend away in this beautiful cosy warm cottage set in a quiet steet in the lovely village of heacham. Very clean and well looked after. Beautiful garden. In walking distance to beach and shops. On bus route to either hunstanton and kings Lynn. Will definitely stay there again.

Quaint cottage in the heart of a Norfolk village. Easy walking to beaches, pubs and all local attractions on the door step. Ideal for touring the area or staying local. Warm and cosy cottage with a rustic feel with modern shower room plus modern facilities. Conservatory plus fenced back garden was perfect for sitting in the winter sunshine and letting my dog play freely.

We had a lovely stay here

Lovely beamed property, open planned with conservatory and enclosed garden for my dog..

Beach and shops close by..

I will be back soon..

We booked for a week to be close to an elderly relative who was celebrating an 80th birthday. A few points have been glossed over in the description, such as the steep staircase. The gas oven/hob (very grubby) is decidedly dodgy and needs attention. The roasting tins were so disgusting I had to line them with tin foil to use. The shower keeps going cold every couple of minutes. The cushions on the couch are in need of a wash - better to have no cushions than dirty ones. The worst problem though was the so called twin room. One of the beds is not a proper bed