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Holiday Cottage Reviews for Heatherbrae
Average rating:
(1 reviews)
Heatherbrae, Snaisgill Road, Middleton In Teesdale, Durham, DL12 0RP
Description of the holiday cottage
Heatherbrae is ideal for breaks in Middleton-In-Teesdale and is a 10 bedroomed holiday cottage, excellent for 24 guests and has broadband access. You can find previous guests thoughts and opinions for Heatherbrae in Middleton-In-Teesdale here as well as information and prices with lowest prices from £2637.
- 24 visitors can stay at Heatherbrae.
- Heatherbrae has 10 bedrooms and is situated in Middleton-In-Teesdale.
- Heatherbrae in Durham provides 5 bathrooms.
- This is not dog friendly.
- Heatherbrae is not a child friendly holiday home.
- This cottage is smoke free.
Best Features
- Log fire at Heatherbrae.
- This self catering property offers linen included in the price.
- Heatherbrae has a jacuzzi.
- Heatherbrae in Middleton-In-Teesdale provides Wifi broadband.
- Towels are provided.
- This holiday let comes with high chairs included in the price.
- Heatherbrae has a games room.
Sleeps: from 1 to 24
Pets: No
Contact Details
Contact Name: Sykes Cottages
Telephone: 01244 746200
Reviews
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| Cottage Review:
Having previously enjoyed a fabulous family celebration at Heather Brae, our return visit was met with sloppy standards and extremely poor customer service. A change in ownership has clearly come with a disappointing deterioration in approach. A glaring tear in the pool table, flies in the annexe, luke warm water throughout and one of the two hot tubs not heated to temperature for 50% of our stay meant we received nothing like the luxurious stay we had paid for. Not an instruction booklet in sight and a complete lack of suitable resolution, any kind of compensation or forthcoming apology from the owner: ?getting hot tub repair companies is not like getting a plumber, you know!? Expecting a customer to pay the sums of money we did and be satisfied with a housekeeper?s (albeit noble) attempt to fix a pool table green with superglue is utterly laughable! Two of the main selling points for us were the pool table and the two hot tubs (not one hot tub, two, there were 20 of us after all!) and none of these features were fully workable. We can forgive errors and we can forgive breakdowns but we cannot forgive the sheer absence of customer service. Messages that were ignored, an unhelpful, dismissive attitude and lack of appreciation for the impact this had on our experience. Thanks for nothing Julian?we overpaid and you definitely under-delivered, leaving a 70-year-old mother and grandmother celebrating her big birthday frustrated and saddened. |
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IMPORTANT DISCLAIMER - PLEASE READ - All reviews are posted by third parties. As such they do not represent the views of My Cottage Holiday Limited nor should they be taken as a recommendation by My Cottage Holiday Limited of any property. ALL reviews are the opinions of other users and may not be accurate. They do not represent the views of MyCottageHoliday or its employees. We accept no responsibility for the accuracy of the information provided on the site. The reviews and property descriptions are provided by members of the public to help you choose a holiday cottage but you should personally check ALL details with the property owner or their agent before making a booking.
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