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Cottage Holiday Reviews for Caer

Average rating: (1 reviews)

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Caer, Crafthole, Torpoint, Cornwall inc Scilly, PL11 3BQ

Description of the self catering property

Located in Crafthole in Cornwall, Caer is a 2 bedroomed holiday property that accommodates 4 individuals. Great for a break for 4 people, you can find previous visitors opinions and reviews and find details for Caer here. Caer is a self catering holiday home, with 2 bedrooms, does not take dogs and is is non smoking where towels are provided and bed linen is included.

 

Best Features

Sleeps: from 1 to 4

Pets: No

Contact Details

Contact Name: Sykes Cottages

Telephone: 01244 746200

Email Agent or Owner

Reviews

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12 of 29 people found this review helpful
Recommended?  No Date of visit: 09/2022
Cottage Review:  

DO NOT Trust the Owner!

We booked this cottage through Sykes and were looking forward so much to having a lovely week away. We are both retired and this would have been our first holiday since Covid and to make it even more special, we were going to celebrate our 50th wedding anniversary on the Friday we were there!

We travelled over 250 miles to Cornwall on the Saturday morning we were due to book in, and arrived at 11am. We knew we couldn’t book in until 3pm so we enjoyed a delicious early lunch in a local restaurant and went for a walk on the beach (absolutely beautiful!)

We text the owner about 12.30 to let her know we would arrive at Caer (the cottage) at 3pm, which is all part of the arrival process with the owner. She didn’t reply to our text but we thought nothing of it.

At around 1pm we received a call from Sykes informing us the cottage owner had cancelled our booking! We were dumbfounded to say the least! We asked why and Sykes said she didn’t say why…nothing!

Sykes then offered us different accommodation, which was nothing remotely like our booking at the cottage that had just cancelled on us, AND it was a further 1 and half hours drive away!

For the owner to, point blank, not even apologise or give any sort of reason as to why she cancelled our booking is utterly deplorable. She should be ashamed of herself and how she ‘runs her business’

My husband and I have worked in the hospitality sector before we retired and we are just appalled at the level of disrespect shown by the owner and how Sykes have handled this situation as a whole.

To really add insult to injury, Sykes refunded our money to our Sykes account! I have absolutely no idea why Sykes thought we would book another holiday with them! - if they are happy to have clients like the Caer cottage owner on their books, I’d rather not take the chance that the next owner might not cancel our booking! I’m pleased to say, after phoning Sykes our money is back in our account…at least one thing went our way!

In my opinion, just avoid Sykes and Caer cottage in Crafthole, Cornwall. If you do, your chance of actually having a holiday will increase!

PS

To Sykes cottages or the owner, IF you do post a reply, please do not patronise us with “...we’re sorry you had a bad experience, blah, blah…” or any of the other ‘templated’ responses you read online!! As you will be aware, we’re both around 70 years old so we are fully aware of condescending speech!!

Make up of party:  Couple
Cleanliness: poor Location: poor
Facilities: poor Views: poor
Value: poor Overall rating:
Review Added by: Gregg Starr Review Added: 19.09.2022
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IMPORTANT DISCLAIMER - PLEASE READ - All reviews are posted by third parties. As such they do not represent the views of My Cottage Holiday Limited nor should they be taken as a recommendation by My Cottage Holiday Limited of any property. ALL reviews are the opinions of other users and may not be accurate. They do not represent the views of MyCottageHoliday or its employees. We accept no responsibility for the accuracy of the information provided on the site. The reviews and property descriptions are provided by members of the public to help you choose a holiday cottage but you should personally check ALL details with the property owner or their agent before making a booking.

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